SHIPPING POLICY

At bestsneakers, we work to make every order simple, reliable, and easy to track. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.

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01 / SHIPPING COST

Standard shipping is FREE on all eligible orders.

Any applicable shipping charges, if offered for specific shipping methods or destinations, will be clearly displayed during checkout before you complete your purchase.

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02 / ORDER PROCESSING

Orders are normally processed within:

1–3 business days

Processing includes order verification, item preparation, quality checks, packaging, and handoff to the shipping carrier.

Orders are generally processed Monday through Friday, excluding major U.S. holidays.

Please note that the processing period is separate from the transportation time.

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03 / SHIPPING & DELIVERY ESTIMATES

After your order has been processed and dispatched, estimated transportation times are:

USA: 7–15 business days
Europe: 7–15 business days

These delivery windows are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, and other circumstances outside our control.

Including order processing, the overall estimated timeframe may be approximately 8–18 business days.

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04 / TRACKING INFORMATION

Once your order has been shipped, we will send tracking information to the email address provided during checkout.

Tracking information may not become active immediately after shipment.

In some cases, the carrier may require several business days to register the first scan or update the tracking status.

If your tracking information has not updated immediately, please allow additional time for the carrier's system to refresh.

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05 / SHIPPING DELAYS

Although we work with shipping carriers to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

Carrier volume or operational delays

Severe weather

Public holidays

Customs inspections

Transportation disruptions

Incorrect or incomplete delivery information

Remote or difficult-to-access destinations

Other circumstances outside our control

A delayed shipment does not automatically indicate that a package has been lost.

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06 / DELAYED OR MISSING PACKAGES

If your order has exceeded the estimated delivery timeframe, please contact us so we can review the shipment status.

Before contacting us, please check:

Your tracking information

Your delivery address

Any delivery notices from the carrier

Your mailbox, front door, reception area, or other safe delivery locations

Whether someone else at your address accepted the package

We will review the available tracking information and assist with the next appropriate step.

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07 / LOST SHIPMENTS

If a carrier officially confirms that a shipment has been lost, or tracking remains inactive for an extended period and the shipment is determined to be lost, bestsneakers may arrange an appropriate resolution.

Depending on the circumstances, this may include:

A replacement shipment

A refund

Another appropriate resolution agreed upon by bestsneakers

Any resolution will depend on the carrier investigation, order status, and circumstances of the shipment.

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08 / DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

You may also want to check with:

Household members

Neighbors

Building reception or management

Mailrooms or package rooms

Other secure areas where the carrier may have left the package

If the package still cannot be located, contact the carrier as soon as possible and then contact bestsneakers.

Once the carrier records an order as delivered, bestsneakers cannot guarantee reimbursement for packages that are subsequently reported missing or stolen.

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09 / INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your:

Full name

Street address

Apartment or unit number

City

State or region

ZIP or postal code

Country

If you discover an address mistake shortly after placing your order, contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.

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10 / RETURNED SHIPMENTS

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the recipient, we will review the circumstances before determining the available options.

Additional shipping charges may apply if the customer requests that the package be shipped again.

Any refund for a returned shipment may be subject to applicable processing, shipping, or other fees.

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11 / CUSTOMS & GOVERNMENT CHARGES

For shipments that cross international borders, customs authorities may inspect packages before delivery.

Any customs duties, taxes, import charges, brokerage fees, or other government-imposed charges that may apply are the responsibility of the recipient unless otherwise stated at checkout.

Customs processing may also extend the estimated delivery timeframe.

bestsneakers does not control customs processing times or decisions made by government authorities.

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12 / SHIPPING ADDRESS & DELIVERY RESPONSIBILITY

Orders are shipped to the address entered by the customer during checkout.

Please make sure your shipping information is accurate before completing your purchase.

Once an order has been handed to the carrier, delivery is primarily controlled by the carrier's transportation and delivery network.

bestsneakers will provide reasonable assistance when shipping problems occur, but we cannot control carrier routing, delivery schedules, customs inspections, or local delivery conditions.

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13 / OUR SHIPPING COMMITMENT

Our goal is to process orders efficiently and provide clear shipping information throughout the delivery process.

We will:

Process orders within the stated processing timeframe

Provide tracking information after dispatch

Package orders appropriately for transportation

Assist with reasonable shipping-related inquiries

Work with customers to investigate significant delivery problems

Delivery estimates are provided to help you plan and should not be considered guaranteed delivery dates.

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14 / CUSTOMER SUPPORT

If you have a question about your order, tracking information, delivery status, or a shipping issue, please contact us before initiating a payment dispute or chargeback.

Providing your order number and tracking information will help us investigate the issue more efficiently.

We will make reasonable efforts to review the situation and provide an appropriate solution.

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15 / CONTACT INFORMATION

bestsneakers

Operated by:
SAYSAMONE ACKHAVONG

Business Address:
6421 Goldenblush Cir.
Charlotte, North Carolina 28269
United States

Customer Support:
MaelieHarmoni8661@outlook.com

For shipping-related questions, please contact us using the email address above.

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IMPORTANT NOTICE

Shipping and delivery timeframes provided in this policy are estimates only. Actual delivery times may vary due to carrier operations, customs procedures, weather, holidays, and circumstances beyond the control of bestsneakers.

By placing an order with bestsneakers, you acknowledge that estimated delivery dates are not guaranteed.

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